Frequently asked questions
Customer help and answers
Who operates this store?
Qilvaro is operated by Saturday Matinee. The business address is 3663 Bates Dr, Sterling Heights, Michigan, 48310, United States.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
Which items cannot be returned?
Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
Where should an approved return be sent?
Approved returns are directed to 3663 Bates Dr, Sterling Heights, Michigan, 48310, United States. Follow the return instructions before shipping an item.
How can I contact the store?
Email support@qilvaro.shop or call 614-599-2070. Support availability is Weekdays 9 AM to 5 PM.